Política de reembolso
RETURNS, EXCHANGES & REFUNDS
At Deadman’s Beard Co., we stand behind our products and want every customer to have a great experience. If something isn’t right, we’re here to help.
If you have any questions about our Shipping, Return, or Exchange Policy below, please contact us:
UNITED STATES ORDERS
EXCHANGES
If you are unhappy with the scent of a product, please reach out to us first. Exchanges are often the fastest and easiest solution.
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Exchanges are available within 30 days of the order date
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The original product must be returned to begin the exchange
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For U.S. exchanges, we may provide a return shipping label
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Once the return is received and approved, the replacement product will be shipped
REFUNDS
Refunds are accepted within 30 days of the order date, provided the following conditions are met:
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Items must be unused, unopened, and in original condition
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Return shipping costs are the customer’s responsibility
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Original shipping costs are non-refundable and will be deducted from the refund
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Once your return is received and inspected, you will be notified via email
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Approved refunds are processed to the original payment method within 3–5 business days
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Refund processing times may vary depending on your payment provider
RETURN ADDRESS
All returns should be sent to:
Deadman’s Beard Co. LLC
2431 State Highway 30
Mayfield, NY 12117
USA
INTERNATIONAL ORDERS
RETURNS & EXCHANGES
International customers may return products under the same general conditions, with the following additional considerations:
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Customers are responsible for all return shipping costs
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Original shipping fees, duties, taxes, and customs charges are non-refundable
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Any fees incurred when the order was originally shipped (including duties and customs charges) will not be refunded
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Returned items must arrive unused and in original packaging to be eligible
We strongly recommend contacting us before initiating an international return or exchange so we can help guide you toward the best option.
NON-RETURNABLE ITEMS
For safety, hygiene, and quality reasons, we cannot accept returns or exchanges on:
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Opened or used products
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Sample-size products
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Apparel
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Clearance or final-sale items
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Gift cards
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include photos of the issue. We’ll make it right.
CONTACT US
If you have any questions about our Shipping, Return, or Exchange Policy, please contact us: